FAQs
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What is your return policy?
Returns Policy
We want our customers to love our products, so if your order doesn’t meet your expectations our team are here to help you out.
Our Returns Policy applies to orders placed through our online store www.avanacollections.com
Returns of faulty items
We strive to provide the best quality products for our customers; therefore, we appreciate being notified if our product isn’t up to standard. If you believe your item is faulty, please email sales@avanacollections.com with the following:
- Your name; and
- Order number; and
- Images of the fault for review.
If the item is deemed as having a manufacturer’s fault, you will not incur any additional costs and will be offered a replacement item or refund.
Sale items
Sale items can be returned for a store credit. Facilitating exchanges on sale items will depend on availability of stock and volume of exchange requests. Refunds are not offered for the return of sale items unless the item is damaged or faulty.
Refunds
Sorry no refunds, store credit only
To return an item for exchange, please email sales@avanacollections.com with the following information:
- Your name; and
- Order number; and
- Details of the item/s being returned (product name, color, size); and
- Details of the item/s you wish to exchange the returned item/s for (product name, colour size).
You are responsible for paying the shipping costs for the item/s you are exchanging. exchanges are to be sent to:
The Avana Collections
Attention: Returns
1/9 Jalan Braban, Seminyak, Bali, Indonesia
You can also return item/s for a store credit, subject to the terms and conditions detailed above.
What are the payment options?
PayPal and VISA & MASTERCARD bank transfers. Simple, safe and easy.
